Preferred items and their quantity can be requested in the "NOTES" section located at the bottom of the order form
For buffet & tea reception, we provide approximately 1.3 times the ordered headcount
For bento box and party pack/mini buffet, we provide exact amount
Additional cutlery and biodegradable cutlery can be arranged at an additional cost
Kate's serves exact portions for all of our meals
Vegetarian bento(s) are available under the optional Side Orders section
Vegetarian bento(s) can be arranged with any of our menu packages (buffet, bento, etc)
Vegetarian bento(s) are offered at the same price as the non-vegetarian guest
Our chefs will arrange, on your behalf, the vegetarian menu and exclude meat, seafood, dairy, egg, garlic and onion
On the "Check Out" page, click on the "Self-pickup" option
Self-pickup available daily from 9.00am to 5.00pm
Address: 171 Kampong Ampat #04-04 KA Foodlink, Singapore 368330 (Loading Bay 'A')
Tel: 67444527 / 67444528 (Please call us at least 10min before arrival)
GUIDELINE FOR FOOD CONSUMPTION
All meals will come with a timestamp indicating food expiry time
According to SFA guidelines, food is best consumed within a 4hour timeframe
Time starts when the first dish is prepared and includes the completion of cooking, delivery, setup and eating
A maximum of 2hours is allocated to consuming the food delivered to you
As an example: Cooking start time 10.00am, Eating Time 12noon, Food expires at 2.00pm
The latest collection time is 10PM regardless of eating time and taking into consideration the guidelines for food consumption
ORDERING
Each package has a minimum order which is stated with the pricing
Orders should be placed and confirmed at least 5 days prior to delivery
Preferred date and time slots are subjected to availability
Call our sales hotline at 6744 4527 to check availability of date, time and menu
Submission of online request is not a confirmation. An order is only confirmed once we have received full payment by the indicated cut-off date on the reply to you
Upon submission of online request, our sales team will review and respond to you via email with the payment details
You will receive an invoice and receipt after payment is made
Payment is non-refundable
Changes to orders less than 5 business days prior to event date, will not be entertained
Any changes, confirmation, cancellation must be done in writing, agreed by both parties
We do not offer any form of refunds after payment is made to us. Instead, this amount can be exchanged for other food/drinks to be delivered on the same date, time and location.
DELIVERY
Meal delivery and/or Buffet setup ONLY on ground level or a level at lift landing
No delivery to Jurong Island
Minimum $300 order for Tuas delivery. No delivery to Tuas South
Bento Box & Mini Buffet: delivery charge $30.00 per trip
Breakfast Box & Breakfast Bento: delivery charge $30.00 per trip
Lunch & Dinner Buffet and Tea Reception: catering fee $80.00 per trip
Delivery surcharge of $10.00 per trip for CBD Area, Sentosa and addresses with first two-digit postal code: 60-64 & 69-75
Early morning surcharge for eating time between 7.00am and 7.59am:
Buffet (reception): $60
Bento & Mini Buffet: $30
BILLING & PAYMENT
PayNow or PayLah! upon confirmation of order
Direct bank transfer upon confirmation of order
All major credit cards accepted with the following conditions:
Upon confirmation of order, an email with payment link will be sent to you for online payment
Credit Card surcharge of 5% is applicable for each transaction and subject to prevailing GST
In the event where an order has been paid for by Credit Card and the order is required to be cancelled,
the 5% Credit Card surcharge is non-refundable
All prices stated are before GST and are subject to prevailing GST
CANCELLATION / POSTPONEMENT
Changes to orders less than 3 business days prior to event date, will not be entertained
50% charge on total value for orders cancelled / postponed less than 3 business days prior to date of event
100% charge on total value for orders cancelled / postponed 1 business day prior and/on date of event
We do not accept verbal communication for cancellation of an order
Cancellation / postponement must be made in writing, agreed by both parties
We do not offer any form of refunds after payment is made to us. Instead, this amount can be exchanged for other food/drinks to be delivered on the same date, time and location.
