Kate's Catering takes the utmost care in preparing and delivering high quality food to our customers. However, we would like to inform you that consuming food that has been kept for an extended period of time may post certain risks.
While we follow strict food safety guidelines and maintain proper temperature control during transportation and storage, there is a possibility that quality and safety of the food may be compromised if it is not consumed within the recommended time frame
We strongly advise our customers to consume the food within the specified time limits provided by Kate's Catering. It is important to note that consuming expired and/or improperly stored food can lead to food-bourne illnesses and other health issues.
Kate's Catering will not be held responsible for any adverse effects of heath issues that may arise from consuming food that has been kept under poor conditions and/or extended period of time.
It is the responsibility of the customer to ensure that the food consumed within the recommended
time and stored properly to maintain its quality and safety. We recommend following proper food handling and storage practices to minimize any potential risks.
Vegan meals prepared by Kate's Catering do not contain meat, seafood, egg & dairy. Kate's Catering may arrange and plan menus requiring special diets and food allergy needs but cannot guarantee special arrangement for all food allergies.
Kate's Catering makes careful attempt to identify ingredients that may cause allergic
reactions for those with food allergies. Every effort is made to instruct our kitchen staff on severity of allergies. Special diet meals are clearly labelled before serving.
There is a possibility that manufacturers of the commercial food and sauces we use could change formulation at any time without notice. Consumers will need to be aware of the risk.
Kate's Catering will not assume any liability for adverse reactions to food consumed or items that participants may come in contact with.
All meals will come with a timestamp indicating food expiry time
According to SFA guidelines, food is best consumed within a 4hour timeframe
Time starts when the first dish is prepared and includes the completion of cooking, delivery, setup and eating
A maximum of 2hours is allocated to consuming the food delivered to you
As an example: Cooking start time 10.00am, Eating Time 12noon, Food expires at 2.00pm
The latest collection time is 10PM regardless of eating time and taking into consideration the guidelines for food consumption
ORDERING
Each package has a minimum order which is stated with the pricing
Orders should be placed and confirmed at least 5 days prior to delivery
Preferred date and time slots are subjected to availability
Call our sales hotline at 6744 4527 to check availability of date, time and menu
Submission of online request is not a confirmation. An order is only confirmed once we have received full payment by the indicated cut-off date on the reply to you
Upon submission of online request, our sales team will review and respond to you via email with the payment details
You will receive an invoice and receipt after payment is made
Payment is non-refundable
Changes to orders less than 5 business days prior to event date, will not be entertained
Any changes, confirmation, cancellation must be done in writing, agreed by both parties
We do not offer any form of refunds after payment is made to us. Instead, this amount can be exchanged for other food/drinks to be delivered on the same date, time and location.
DELIVERY
Meal delivery and/or Buffet setup ONLY on ground level or a level at lift landing
No delivery to Jurong Island
Minimum $300 order for Tuas delivery. No delivery to Tuas South
Bento Box & Mini Buffet: delivery charge $30.00 per trip
Breakfast Box & Breakfast Bento: delivery charge $30.00 per trip
Lunch & Dinner Buffet and Tea Reception: catering fee $80.00 per trip
Delivery surcharge of $10.00 per trip for CBD Area, Sentosa and addresses with first two-digit postal code: 60-64 & 69-75
Early morning surcharge for eating time between 7.00am and 7.59am:
Buffet (reception): $60
Bento & Mini Buffet: $30
BILLING & PAYMENT
PayNow or PayLah! upon confirmation of order
Direct bank transfer upon confirmation of order
All major credit cards accepted with the following conditions:
Upon confirmation of order, an email with payment link will be sent to you for online payment
Credit Card surcharge of 5% is applicable for each transaction and subject to prevailing GST
In the event where an order has been paid for by Credit Card and the order is required to be cancelled,
the 5% Credit Card surcharge is non-refundable
