Frequently Asked Questions

 

1) Does Kate's Catering provide Halal food?
 • Yes! Kate's Catering is certified Halal by MUIS

2) Is there a minimum order?
 • Each package has a minimum order which is stated with the pricing

3) When is the latest I can place an order?
 • Orders should be placed and confirmed at least 3 days prior to date of event
 • Preferred date and time slots are subjected to availability
 • Last minute orders are subjected to availability of date and time slots
 • Acceptance and confirmation of order must be done by fax or email, agreed by both parties
 • Changes to orders less than 48hours prior to event date, will not be entertained

4) Can I change the details of my order after confirmation?
 • Acceptance and updates to the order must be completed in writing and agreed by both parties

5) Do you provide extra serving(s)?
 • For buffet and tea receptions, we provide an estimated 5% buffer on top of the number of pax ordered

6) How do I add on side order items?
 • Refer to Kate's Party Pack Menu for a comprehensive list of items

7) Do you supply additional tables and chairs?
 • Refer to Kate's Rental Equipment & Services

8) Do you charge GST (Goods & Services Tax)?
 • Yes, Kate's Catering Pte Ltd is GST registered

9) Can I order from the standard menus for Chinese New Year?
 • Only CNY packages are available during the first 3 days of CNY

10) Do you have delivery limitations?
 • We only deliver to ground and lift landing levels

11) What are the available terms and mode of payment?
 • Please prepare exact cash or crossed cheque on delivery

12) Are there cancellation charges?
 • Changes to orders less than 48hours prior to event date, will not be entertained
 • Any loss and/or damage of equipment or setup displays will be charged as we deem fit
 • 30% charge on total value for orders cancelled / postponed less than 3days prior to date of event
 • 100% charge on total value for orders cancelled / postponed 1day prior and/on date of event
 • Cancellations / postponement must be made in writing, agreed by both parties


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