Lunar New Year menus available for delivery from 13th January 2025
From 24th January to 2nd February 2025:ONLY Lunar New Year menus available for ordering (standard website menus not available on these dates)
Bento & Mini Buffet Delivery Charge: $30.00 per trip (Festive Surcharge of $18.00 per trip applies for deliveries from 24th January to 2nd February 2025)
Buffet Catering Fee (includes setup, send, clear): $80.00 (Festive Surcharge of $38.00 applies for deliveries from 24th January to 2nd February 2025)
Delivery postal code surcharge: $10.00 per trip applies to CBD area, Sentosa and addresses with first two-digit postal code 60-64, 69-75
We currently do not service Tuas South and Jurong Island
Delivery and setup of all meals to be arranged only on ground level or lift landing level (No climbing of stairs / steps from unloading area to delivery and setup point)
According to SFA guidelines, food should be completed within 2hours from the 'Eating Time' confirmed with us
Timing Guide for Bento & Mini Buffet: Confirmed 'Eating Time' 12noon, Estimated arrival 11.30-12noon, Food expires at 2.00pm
Timing Guide for Buffet: Confirmed 'Eating Time' 12noon, Estimated arrival 11.00-11.30am, Food expires at 2.00pm, Teardown commences at 2.30pm
We respectfully request a +-30min grace period from the Eating Time for all deliveries due to unforeseen circumstances (traffic, parking, weather etc)
Date and time slots are subject to availability at the point of the enquiry. Please check availability before submitting the request
Complete the Order Request Form and email with your preferred package and side orders to us at sales@katescatering.com.sg
The quotation will be drafted and emailed to you for checking before you proceed to make payment. Payment cutoff date will be indicated within the quotation/email
An order is deemed confirmed only when we have received the payment in full by the cutoff date. After the cutoff date, any on hold request will be released without prior notice
No changes to order details and quantity less than 7 working days
50% charge on total value for orders cancelled/postponed less than 7 working days to delivery
100% charge on total value for orders cancelled/postponed less than 5 working days to delivery
We reserve the right to change the menu/dishes for postponed orders due to availability
Cancellation/postponement only via email and must be agreed by both parties
All prices quoted will be subjected to prevailing GST
We accept Paynow, Paylah, Bank Transfer and all major Credit Cards
Credit Card payment will be completed via a PayPal link emailed to you. You may log in as guest to transact if you do not have a PayPal account
Please be informed that credit card payment will incur a non-refundable processing fee of 5% of total amount
We do not offer refunds after payment has been made to us
Preferred items and their quantity can be requested in the "NOTES" section located at the bottom of the order form
For buffet & tea reception, we provide approximately 1.3 times the ordered headcount
For bento box and party pack/mini buffet, we provide exact amount
Additional cutlery and biodegradable cutlery can be arranged at an additional cost
Kate's serves exact portions for all of our meals
Vegan bento(s) are available under the optional Side Orders section
Vegan bento(s) can be arranged with any of our menu packages (buffet, bento, etc)
Vegan bento(s) are offered at the same price as the non-vegan guest
Our chefs will arrange, on your behalf, the vegan menu and excludes meat, seafood, egg & dairy
On the "Check Out" page, click on the "Self-pickup" option
Self-pickup available daily from 9.00am to 5.00pm
Address: 171 Kampong Ampat #04-04 KA Foodlink, Singapore 368330 (Loading Bay 'A')
Tel: 67444527 / 67444528 (Please call us at least 10min before arrival)
GUIDELINE FOR FOOD CONSUMPTION
Kate's Catering takes the utmost care in preparing and delivering high quality food to our customers. However, we would like to inform you that consuming food that has been kept for an extended period of time may post certain risks.
While we follow strict food safety guidelines and maintain proper temperature control during transportation and storage, there is a possibility that quality and safety of the food may be compromised if it is not consumed within the recommended time frame
We strongly advise our customers to consume the food within the specified time limits provided by Kate's Catering. It is important to note that consuming expired and/or improperly stored food can lead to food-bourne illnesses and other health issues.
Kate's Catering will not be held responsible for any adverse effects of heath issues that may arise from consuming food that has been kept under poor conditions and/or extended period of time.
It is the responsibility of the customer to ensure that the food consumed within the recommended
time and stored properly to maintain its quality and safety. We recommend following proper food handling and storage practices to minimize any potential risks.
Vegan meals prepared by Kate's Catering do not contain meat, seafood, egg & dairy. Kate's Catering may arrange and plan menus requiring special diets and food allergy needs but cannot guarantee special arrangement for all food allergies.
Kate's Catering makes careful attempt to identify ingredients that may cause allergic
reactions for those with food allergies. Every effort is made to instruct our kitchen staff on severity of allergies. Special diet meals are clearly labelled before serving.
There is a possibility that manufacturers of the commercial food and sauces we use could change formulation at any time without notice. Consumers will need to be aware of the risk.
Kate's Catering will not assume any liability for adverse reactions to food consumed or items that participants may come in contact with.
All meals will come with a timestamp indicating food expiry time
According to SFA guidelines, food is best consumed within a 4hour timeframe
Time starts when the first dish is prepared and includes the completion of cooking, delivery, setup and eating
A maximum of 2hours is allocated to consuming the food delivered to you
As an example: Cooking start time 10.00am, Eating Time 12noon, Food expires at 2.00pm
The latest collection time is 10PM regardless of eating time and taking into consideration the guidelines for food consumption
ORDERING
Each package has a minimum order which is stated with the pricing
Orders should be placed and confirmed at least 5 days prior to delivery
Preferred date and time slots are subjected to availability
Call our sales hotline at 6744 4527 to check availability of date, time and menu
Submission of online request is not a confirmation. An order is only confirmed once we have received full payment by the indicated cut-off date on the reply to you
Upon submission of online request, our sales team will review and respond to you via email with the payment details
You will receive an invoice and receipt after payment is made
Payment is non-refundable
Changes to orders less than 5 business days prior to event date, will not be entertained
Any changes, confirmation, cancellation must be done in writing, agreed by both parties
We do not offer any form of refunds after payment is made to us. Instead, this amount can be exchanged for other food/drinks to be delivered on the same date, time and location.
DELIVERY
Meal delivery and/or Buffet setup ONLY on ground level or a level at lift landing
No delivery to Jurong Island
Minimum $300 order for Tuas delivery. No delivery to Tuas South
Bento Box & Mini Buffet: delivery charge $30.00 per trip
Breakfast Box & Breakfast Bento: delivery charge $30.00 per trip
Lunch & Dinner Buffet and Tea Reception: catering fee $80.00 per trip
Delivery surcharge of $10.00 per trip for CBD Area, Sentosa and addresses with first two-digit postal code: 60-64 & 69-75
Early morning surcharge for eating time between 7.00am and 7.59am:
Buffet (reception): $60
Bento & Mini Buffet: $30
BILLING & PAYMENT
PayNow or PayLah! upon confirmation of order
Direct bank transfer upon confirmation of order
All major credit cards accepted with the following conditions:
Upon confirmation of order, an email with payment link will be sent to you for online payment
Credit Card surcharge of 5% is applicable for each transaction and subject to prevailing GST
In the event where an order has been paid for by Credit Card and the order is required to be cancelled,
the 5% Credit Card surcharge is non-refundable
All prices stated are before GST and are subject to prevailing GST
CANCELLATION / POSTPONEMENT
Changes to orders less than 3 business days prior to event date, will not be entertained
50% charge on total value for orders cancelled / postponed less than 3 business days prior to date of event
100% charge on total value for orders cancelled / postponed 1 business day prior and/on date of event
We do not accept verbal communication for cancellation of an order
Cancellation / postponement must be made in writing, agreed by both parties
We do not offer any form of refunds after payment is made to us. Instead, this amount can be exchanged for other food/drinks to be delivered on the same date, time and location.
